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Privacy Notice

SKG Speech & Language therapy is an independent Speech and Language therapy service providing assessment and therapy to children in homes, educational settings and via telehealth service.  SKG Speech & Language therapy is owned and managed by Stephanie Kerr-Guest speech and language therapist, who is registered with the Health and Care Professions Council (HCPC).

 

SKG Speech & Language Therapy service operates a website at www.skgspeechtherapy.co.uk

 

By continuing to use the Website you agree to these Terms.

 

1. Commitment to data protection

2. Website

3. The information we collect

4. How we use your information

5. Sharing of information

6. Your rights

7. Retention of records

8. How to contact us

9. How to make a complaint

 

Commitment to data protection

SKG Speech & Language Therapy service is committed to protecting the privacy of information provided by clients. This privacy policy explains how your personal data is used, stored and managed when you access our services.  We only store information that is needed in order to provide a service. Stephanie Kerr-Guest is registered with the Information Commissioner's Office (ICO) as a Data Controller. You can view the ICO registration by visiting: Register of fee payers and certificate downloads | ICO

 

Website

You may use SKG Speech therapy website without providing any personal information. However, if you wish to make an enquiry or booking via the website, you are requested to provide relevant contact details, such as your name, e-mail address and contact telephone number to enable us to respond to your enquiry. You may add comments or queries which might also contain personal information. If your enquiry does not result in your child being seen by SKG Speech & Language Therapy service then this personal information will be deleted once your enquiry has been dealt with. If your child is subsequently seen by SKG Speech & Language Therapy service these details may be added to their personal record.

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Cookies

We use cookies, if you choose to fill and submit information through this site and also if you’ve agreed to store cookies it lets the website know when a computer that’s visited before returns to helps us understand traffic patterns on our website and understand our advertising. These are stored for one year.

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Other websites

The SKG Speech & Language therapy website contains links to other websites. This privacy policy only applies to the SKG Speech & Language therapy website. Therefore, when you link to other websites you should read their own privacy policies.

 

What information do SKG Speech & Language therapy collect about you?

SKG Speech & Language therapy will collect personal information, name and contact details when you contact us via our website, email or telephone.  SKG Speech & Language therapy will collect personal, medical and financial information if you choose to  access our Speech & Language therapy  services.  We will only collect and hold personal information that is relevant for purposes of providing speech and language therapy services requested by our clients. Where the client is under the age of 18 years old, consent is obtained from the parent / legal guardian and information relating to the parent/ legal guardian  will also be collected, for communication and invoicing purposes.

 

If you become a client a more detailed breakdown of the types of data we may collect and what we do with it can be found in our more detailed privacy policy.  Copies are available to anyone, please contact us, if you would like a copy. 

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Lawful basis for collecting data

Our lawful basis for processing personal information and storing personal information, is to comply with our legal obligations.

 

It is a legal requirement for all Speech and Language Therapists to be registered with the Health and Care Professions Council (HCPC). The HCPC has clear standards of conduct, performance and ethics that all registrants must adhere to. These standards affect the way in which we process and share information.

 

Specifically:

• Standard 2: Communicate appropriately and effectively

“You must share relevant information, where appropriate, with colleagues involved in the care, treatment or other services provided to a service user.”

 

• Standard 10: Keep records of your work

“You must keep full, clear, and accurate records for everyone you care for, treat, or provide other services to. You must complete all records promptly and as soon as possible after providing care, treatment or other services. You must keep records secure by protecting them from loss, damage or

inappropriate access.”

 

For further information the full document can be found at: Speech and language therapists | (hcpc-uk.org)

 

How will SKG Speech & Language therapy use the personal information about you?

Personal information collected by us via SKG Speech & Language therapy website, email, telephone or face to face, is stored and used by us, for the purpose of delivering your child’s speech and language therapy.  Electronic Personal details are stored in password protected and encrypted devices systems. Some information is stored on third party systems, as part of the service that is provided. These third parties act as data processors and have their own privacy policies that also protect your data. The following third parties are used by SKG Speech and language therapy:

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• Wix (for the hosting of this website and contact enquiries)

• Cliniko (storage of clinical notes)

• Outlook mail (for the sending and receiving of  communication, sending of reports and invoices)

• Free Agent (for the management and sending of invoices)

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By becoming a client of SKG Speech & Language therapy, you agree for yours/ yours child data to be stored in this manner.  Therapy service and shall only be used for the purposes of delivering appropriate speech and language therapy services to your child.

 

All information will be held and processed in line with the principles of the Data Protection Act. 

 

Sharing of Personal Information

With your consent, information about your child’s speech and language needs will be shared with other professionals involved in your child’s care, when it is in your child’s best interests.

The therapist at SKG Speech & Language therapy will not share your personal data with third parties without your consent unless there is a legal duty or requirement to do so In such exceptional cases, for example in cases of safeguarding and child protection, the client will be informed by the therapist at SKG Speech & Language therapy that their data has been shared, and the data sharing may have to take place without the prior consent of the client/carer. 

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We do not sell client details to any third parties.

 

Consent to share personal data with third parties can be withdrawn at any time by contacting SKG Speech & Language therapist via email at hello@skgspeechtherapy.co.uk  or by telephone 07763 419135

 

Your to right Access  your information and correction 

• You have the right to a copy of information we hold about your child.

• You have the right to ask for your record to be amended if you believe that it is wrong.

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If you would like to view or amend any data we hold about you please get in touch  by email; hello@skgspeechtherapy.co.uk

 

We want to make sure that your personal information is accurate and up to date. You may ask to correct or remove information that you think is inaccurate by contacting us at the address below.

 

Retention of Records

Client records will be held, as per the Royal College of Speech and Language Therapists guidelines which is: until the child/ young person turns 25, or if 17 at the end of therapy until they are 26. After this the client record will confidentially be destroyed and be permanently deleted unless otherwise requested by the client/carer.

 

Changes to our privacy policy

To comply with GDPR our notice and full policy is reviewed annually. This privacy notice was last updated on 14.07.2023

 

How to contact us

Please contact us if you have any questions about our privacy policy or information, we hold about you, By email at: hello@skgspeechtherapy.co.uk

 

How to complain

In the first instance please contact us if you are unhappy about how we have used our data if you do not get a response that satisfies your concerns. You have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website Information Commissioner's Office (ICO)

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Date: 14.07.2023

Review date: 14.07.2024